We apologize for the power outages customers in Hebron have experienced over the last several weeks. Your electric service isn’t meeting your expectations — or ours.
Please know that our crews are working hard to correct the issues that have caused the outages. We have inspected equipment and power lines in the neighborhood and repaired damage caused by birds in the substation that feeds power to the community. A damaged piece of line equipment has also been identified and taken out of service while repairs are made. We believe these repairs will address the issues causing the outages.
Again, we are sorry for the inconvenience these outages have caused and truly appreciate your patience as repairs are made. Crews will continue to monitor your electric service and will take appropriate steps to resolve any issues that are found.
To the people of Hebron, thank you for being valued AEP Ohio customers.